Terms and Conditions - Hedge Trimming Penge
Welcome to Hedge Trimming Penge. Please read the following Terms and Conditions carefully before using our services. By engaging with us, you agree to abide by these terms in their entirety.
Services Offered
At Hedge Trimming Penge, we provide a comprehensive range of hedge trimming and maintenance services tailored to meet your specific needs. Our services include:
- Standard hedge trimming
- Shaping and sculpting of hedges
- Thinning and rejuvenation of overgrown hedges
- Removal of dead or diseased branches
- Seasonal hedge maintenance packages
Booking and Payment Terms
Booking Procedures
To book our services, you can contact us via phone or email. Upon booking, you will receive a confirmation outlining the details of the service, including date, time, and cost.
Payment Methods
We accept various payment methods to ensure convenience for our customers. These include:
- Cash
- Credit/Debit Cards
- Bank Transfers
Payment Schedule
Payment is due upon completion of services. For larger projects, a deposit may be required to secure your booking.
Cancellations and Rescheduling
Cancellation Policy
If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee.
Refunds
Refunds are processed on a case-by-case basis. If services have not been rendered, a full refund will be provided. If partial services have been completed, refunds will be calculated accordingly.
Customer Responsibilities
Site Access
Customers are responsible for ensuring that our team has unhindered access to the areas where hedge trimming is to be performed. This includes providing access to gates, sheds, and other relevant areas.
Safety Considerations
For the safety of both our team and your property, it is essential that:
- Pets are kept away from the work area
- Children are supervised and kept clear of the work site
- All valuable or fragile items are moved from the work area
Liability and Insurance
Limitations of Liability
Hedge Trimming Penge is not liable for any pre-existing conditions of your hedges or property. However, we commit to performing our services with the highest level of care and professionalism.
Insurance Coverage
We maintain comprehensive liability insurance to cover any accidental damages that may occur during the course of our services. Proof of insurance is available upon request.
Quality Guarantee
Standards of Work
Our team of professionals is dedicated to providing top-quality hedge trimming services. We adhere to industry standards to ensure the health and aesthetic appeal of your hedges.
Customer Satisfaction
Your satisfaction is our priority. If you are not fully satisfied with our services, please contact us within 48 hours, and we will address your concerns promptly.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be communicated to you via email or through our official notification channels.
Governing Law
These terms are governed by the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Penge.
Termination
Either party may terminate the agreement with written notice. Upon termination, all outstanding payments for services rendered up to the termination date must be settled.
Force Majeure
Hedge Trimming Penge is not liable for any failure to perform services due to unforeseen circumstances beyond our control, including but not limited to natural disasters, acts of terrorism, or governmental restrictions.
Privacy Policy
We are committed to protecting your privacy. Personal information collected during the booking process will be used solely for the purpose of providing our services and will not be shared with third parties without your consent.
Intellectual Property
All content provided by Hedge Trimming Penge, including text, images, and logos, is the intellectual property of the company and may not be used without explicit permission.
Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.
Entire Agreement
These terms constitute the entire agreement between you and Hedge Trimming Penge regarding the services provided and supersede any prior agreements or understandings.
By utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.